Terms of Purchase
Terms of Purchase
Last Updated: August 24, 2026
At Meowlunara, we aim to make purchasing thoughtfully selected pet supplies simple, reliable, and secure. These Terms of Purchase explain the rules that apply to orders, payments, prices, shipping, cancellations, and other purchase-related transactions completed through our website.
By placing an order with Meowlunara, you agree to these Terms of Purchase as well as our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website.
1. Currency
All purchases made through Meowlunara are processed in United States Dollars (USD).
Unless otherwise stated, prices displayed on our website, at checkout, and in order confirmation emails are shown in USD.
If your bank account or payment method uses another currency, your bank, card issuer, PayPal, or other payment provider may apply its own conversion rate, foreign transaction fee, currency exchange fee, or similar charge. Meowlunara does not determine or control these charges and is not responsible for them.
2. Accepted Payment Methods
We offer secure and convenient payment options for customers completing purchases through our website.
Available methods at checkout may include:
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PayPal
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Major credit cards
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Major debit cards
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Apple Pay
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Google Pay
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Other payment methods shown during checkout
The payment options available may vary depending on your country, device, or services supported by your payment provider.
All transactions remain subject to authorization and approval by the applicable payment provider.
3. Pricing
We make reasonable efforts to ensure that product prices displayed on our website are accurate.
Prices may be changed at any time without prior notice. However, once an order has been successfully submitted and accepted, the price stated in the applicable order confirmation will be the amount charged for that purchase.
Promotional discounts, coupon codes, and special offers may be subject to separate terms and may not be combined unless we clearly state that they can be used together.
4. Taxes, Duties & Additional Charges
Where required by applicable law, taxes may be calculated and displayed during checkout based on the shipping destination.
Orders shipped internationally may also be subject to customs duties, import taxes, brokerage charges, handling fees, or other costs imposed by the destination country or region.
Unless checkout specifically states otherwise, these additional fees are the responsibility of the customer.
5. Order Placement
By placing an order, you confirm that:
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The information you provide is complete and accurate
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You are authorized to use the selected payment method
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Your billing and shipping information is correct
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You agree to pay the full total displayed at checkout
After an order has been submitted, an order confirmation may be sent to the email address provided during checkout.
Receiving an order confirmation does not necessarily mean that the order has received final approval or that it has already been shipped.
6. Order Acceptance
Meowlunara reserves the right to accept, reject, limit, or cancel an order when there is a reasonable reason to do so.
Examples may include:
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A product is no longer available
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A listing or pricing error has occurred
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Payment authorization cannot be completed
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Fraudulent or unauthorized activity is suspected
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Shipping or customer information is incorrect
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The order does not comply with our store policies
If an order is cancelled after payment has already been processed, the applicable amount will be refunded to the original payment method.
7. Payment Authorization
Your chosen payment method may be charged or temporarily authorized when you place your order.
If payment authorization is unsuccessful, declined, reversed, or otherwise cannot be completed, we may be unable to process or fulfill the order.
Meowlunara is not responsible for delays caused by banks, payment processors, financial institutions, or inaccurate payment information supplied by the customer.
8. Pet Products, Size Recommendations & Supervision
Certain products sold by Meowlunara may include recommendations relating to pet size, age, breed, activity level, or intended use.
Before purchasing or allowing a pet to use a product, customers should carefully review the relevant product description, instructions, safety information, size guidance, warnings, and other information supplied with the item.
Some pet toys, accessories, or other products may contain small components or may require supervision during use.
Pet owners or caregivers are responsible for determining whether a particular product is appropriate for their pet's size, age, behavior, physical condition, and individual needs.
9. Product Safety
Customers should carefully read and follow all instructions, warnings, and safety information provided with any pet product they purchase.
Products should only be used for their intended purpose and in accordance with the directions provided.
If a product states that supervision is required, or if supervision would reasonably be appropriate, pets should only use the product while being monitored by a responsible owner or caregiver.
10. Order Changes & Cancellations
We work to begin preparing orders as quickly as reasonably possible after they are received.
If you need to request an order change or cancellation, please contact us at:
Please submit your request as soon as possible after completing your purchase.
Because fulfillment may begin shortly after an order is placed, we cannot guarantee that a modification or cancellation can be completed once processing has started.
If an order has already shipped, cancellation will generally no longer be possible. The order may instead need to be returned after delivery in accordance with our Return & Refund Policy.
11. Shipping
All orders are shipped in accordance with our Shipping Policy.
Processing and delivery times may vary depending on product availability, destination, carrier operations, customs procedures, and other circumstances outside our reasonable control.
Any estimated shipping or delivery dates provided are estimates only and should not be interpreted as guaranteed arrival dates.
12. Order Tracking
When tracking information becomes available, it will generally be sent to the email address associated with the order.
After a shipping label has been created, additional time may be required before the carrier's tracking system begins displaying movement or updated tracking events.
13. Returns & Refunds
Eligible purchases are covered by our 30-day return policy.
All returns must meet the conditions and procedures stated in our Return & Refund Policy.
Once an approved return has been received and inspected, any applicable refund will generally be issued to the original payment method.
Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refunded funds appear in your account.
14. Optional Checkout Services
Meowlunara may offer optional checkout services such as Shipping Protection or Tipping.
Both services are entirely voluntary and are not required in order to place or complete a purchase.
These options are included only when the customer actively chooses to add them during checkout.
Additional information can be found in our Shipping Protection & Tipping Policy.
15. Product Availability
All products offered through our website are subject to availability.
We may modify available quantities, discontinue products, or change availability at any time without advance notice.
If an item becomes unavailable after an order has already been submitted, we may contact you regarding available alternatives or refund the amount paid for the unavailable item.
16. Product Information
We make reasonable efforts to provide accurate product images, descriptions, measurements, specifications, colors, sizes, pet-use guidance, and other relevant product details.
However, minor differences may occur due to photography, lighting, screen or device settings, production changes, or similar circumstances.
Small variations that do not materially affect the normal intended function or use of a product may not be considered defects.
17. Fraud Prevention
To help protect both our customers and our business, transactions may be reviewed when potential fraud or unauthorized activity is identified.
We may request additional information or verification before allowing an order to proceed to fulfillment.
If an order cannot be reasonably verified, processing may be delayed or the order may be cancelled.
18. Chargebacks & Payment Disputes
If you experience a problem with an order or transaction, please contact our customer service team first at:
We will make reasonable efforts to resolve legitimate concerns involving purchases, payments, shipping, transactions, returns, or refunds directly with you.
Submitting a chargeback while an existing refund request or customer service case is still being processed may result in additional processing delays.
Nothing in this section is intended to limit any consumer rights available to you under applicable law or through your payment provider.
19. Limitation of Purchase
Unless otherwise specifically stated, products purchased from Meowlunara are primarily intended for personal, household, or pet-care use.
We reserve the right to limit or cancel quantities when we reasonably believe that products are being purchased for unauthorized resale, commercial redistribution, fraudulent activity, or another improper purpose.
20. Changes to These Terms
We may update these Terms of Purchase from time to time to reflect changes to our business operations, payment methods, services, policies, or legal requirements.
The latest version will remain available on our website together with the most recent revision date.
21. Contact Us
For questions regarding an order, purchase, payment, or these Terms of Purchase, please contact us using the details below:
Email: support@meowlunara.com
Phone: (417) 441-2495
Website: https://meowlunara.com
Company: Hongkong Chiropractic Clinic Limited
Address: ROOM 7, 7/F BLOCK A, EFFICIENCY HOUSE, 35 TAI YAU STREET, SAN PO KONG, HONG KONG