Shipping policy

The Meowlunara Promise

At Meowlunara, we believe thoughtful pet care should be supported by thoughtful service.

That’s why every order is handled carefully — from the moment you place it until it arrives at your home.

To help reduce unnecessary waste while keeping our prices reasonable, many of our products are shipped through our global fulfillment centers, which specialize in handling quality pet products and accessories. This allows us to offer thoughtfully selected products while maintaining efficient worldwide delivery.

1. Order Processing & Shipping Fee

Every order goes through a quality review before shipment to help ensure it meets our standards.

  • Processing Time: 1–3 business days

  • Shipping Fee: FREE Standard Shipping on all orders over $59.00.
    For orders under $59.00, a flat shipping rate of $5.99 applies worldwide.

Please Note:

During busy periods, including holidays and promotional events, order processing may take up to 5 business days.

2. Estimated Delivery Times

Because our products may be shipped from global fulfillment facilities, delivery times can vary slightly depending on your destination.

Region Estimated Delivery Time
United States 8–15 Business Days
Canada / UK / Australia 11–16 Business Days
Rest of World 13–18 Business Days

We appreciate your patience while your Meowlunara order makes its way to you.

3. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking Updates:

Please allow approximately 1–3 business days for tracking information to become available after a shipping label has been created. If there is no immediate movement shown, your package may still be in transit to the next carrier facility.

4. Customs, Duties & Taxes

International shipments are sent on a DDU (Delivered Duty Unpaid) basis.

This means:

  • Any customs duties, import taxes, or additional fees charged by local authorities are the customer’s responsibility.

  • Meowlunara is not responsible for delays caused by customs inspections or clearance procedures.

  • Customs charges are uncommon for many pet products but may vary depending on the destination country.

5. Order Changes & Cancellations

We begin preparing orders as quickly as possible after they are placed.

If you need to update your shipping address or cancel your order, please contact us at:

support@meowlunara.com

within 12 hours of placing your order.

Once order processing has started, we may no longer be able to change or cancel the shipment.

6. Lost or Damaged Packages

Your satisfaction is important to us.

Damaged Items

If your order arrives damaged:

  • Please email us clear photos of the damage within 72 hours of delivery.

  • We will arrange a free replacement as soon as possible.

Lost or Stolen Packages

Meowlunara is not responsible for packages that are lost or stolen after tracking shows the order as “Delivered.”

If your tracking information confirms delivery but you are unable to find your package, please:

  1. Check with neighbors or other members of your household.

  2. Contact the shipping carrier promptly to submit a claim.

We will be happy to provide the relevant tracking details to assist with your claim, but refunds cannot be issued for orders confirmed as successfully delivered to the shipping address provided.

If you have any questions regarding shipping, please contact us at:

support@meowlunara.com