FAQ
Frequently Asked Questions (FAQ)
Here you’ll find answers to many of the questions our customers ask most frequently. If you don’t see the information you need, please contact our support team at support@meowlunara.com. For questions about a specific order, please include your Order Number (for example, 015SHOP-1218) and the email address used when placing the order.
Ordering & Payments
Q: How do I apply a discount code?
A: You can enter your discount code during checkout whether you choose PayPal or a credit/debit card.
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Select the product you want and click “Add to Cart.”
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From your cart, choose “PAY WITH DEBIT/CREDIT CARD” to proceed to checkout. This checkout process can be used for both PayPal and card payments.
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On mobile: Tap “Show order summary” and enter your discount code.
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On desktop: Enter your discount code in the field shown on the right side of the checkout page.
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After the discount has been successfully applied, continue with payment through PayPal or your credit/debit card.
Q: What payment methods do you accept?
A: We accept a variety of secure payment options, including:
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PayPal
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Visa, MasterCard, American Express (AE), Diner’s Club
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Most major debit and credit cards
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Apple Pay & Google Pay
Q: How much does shipping cost?
A: Standard worldwide shipping is $5.99 USD. Shipping fees may vary depending on your destination and any current promotions. The final shipping charge will be calculated and displayed at checkout before payment.
Shipping & Delivery
Q: Do you offer international shipping?
A: Yes. We ship worldwide through a network of fulfillment centers. Orders are generally dispatched from the facility that offers the most efficient delivery route to your location.
Q: How long does delivery usually take?
A: Once your order has been processed and shipped, estimated delivery typically takes 10–20 business days.
Q: How can I track my order?
A: After your order has shipped, you will receive a confirmation email containing your tracking number. You can use this tracking number on universal tracking platforms such as 17track.net to monitor your shipment.
Q: Why hasn’t my tracking information updated?
A: Tracking information may require 24–48 hours after shipment to appear or update. Temporary pauses are also normal while packages move between carrier facilities.
Q: Why did only part of my order arrive?
A: Orders containing multiple items may sometimes be sent in separate packages to improve delivery efficiency. These shipments may come from different fulfillment centers, and each package will have its own tracking number sent to you by email.
Order Modifications & Cancellations
Q: Can I change my shipping address, recipient name, or phone number?
A: Changes are highly time-sensitive. Please email support@meowlunara.com as soon as possible and include:
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Your Order Number (for example,
071SHOP-112938) -
Your Order Email
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The complete and corrected shipping information
We will make every reasonable effort to update your information if the order has not yet been processed for shipment. Once the package has shipped, order details can no longer be changed.
Q: Can I change an item in my order, such as the size, color, or quantity?
A: These requests are also time-sensitive. Please contact support@meowlunara.com immediately and provide:
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Your Order Number (for example,
071SHOP-112938) -
Your Order Email
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The exact change you would like us to make
Changes can only be accommodated before the order enters the fulfillment process.
Q: Can I cancel my order?
A: Orders may only be canceled before they have been dispatched. A handling fee may apply to canceled orders. Once an order has shipped, cancellation is no longer possible.
Post-Delivery Issues
Q: My item arrived damaged. What should I do?
A: Please contact support@meowlunara.com and provide the following information so our team can review the issue:
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Your Order Number (for example,
071SHOP-112938) -
Clear photos or video showing the damaged item
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A photo of the shipping label attached to the package
Q: What should I do if my item has a quality issue or defect?
A: Please email support@meowlunara.com with:
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Your Order Number and Order Email
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A clear explanation of the issue
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Photos or video clearly showing the defect or quality concern
Q: I received the wrong item or an item is missing. What should I do?
A: Please contact support@meowlunara.com and provide:
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Your Order Number and Order Email
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A photo of the incorrect item received, or a list of the item(s) missing from your order
This information will help our team review and resolve the issue efficiently.
Account & Communication
Q: I didn’t receive an order confirmation email. What should I do?
A: Please check your spam or junk folder first. If you still cannot find the confirmation email, contact support@meowlunara.com and provide the name and email address you believe were used during checkout. Our team will locate your order and resend the confirmation.
Q: I still haven’t received my tracking number. What should I do?
A: Tracking numbers are generally sent within 1–2 business days after your order has been processed. If this timeframe has passed, please check your spam or junk folder first. If you still cannot locate the tracking information, contact our support team for assistance.