Refund policy

Last Updated: August 24, 2026

At Meowlunara, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, please review the policy below.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Include the original packaging and accessories

  • Be accompanied by your order number or proof of purchase

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@meowlunara.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the product

  • A photo of the shipping label when applicable

Our support team will review the information and provide an appropriate solution.

3. Refunds

Once your approved return is received and inspected, we will notify you of the refund status.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part.

4. Non-Returnable Items

For hygiene and safety reasons, certain opened, used, personalized, or sanitary pet products may not be eligible for return unless they arrive damaged or defective.

5. Exchanges

If you would like a different item, size, or variation, please contact our customer support team. Exchange availability depends on current inventory.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already entered fulfillment or have been shipped may no longer be eligible for cancellation.

7. Return Shipping

Unless the product is damaged, defective, or incorrect due to our error, customers may be responsible for return shipping costs.

Please do not send a return until our support team has provided return instructions and the appropriate return address.

8. Contact Us

For return, refund, or exchange requests, please contact:

Email: support@meowlunara.com
Phone: (417) 441-2495
Website: https://meowlunara.com